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Terms and conditions

Terms of delivery

These terms of delivery will be valid as of 31th March 2020

On-line shop I

JN QualityExpert Oy

+358 45 7870 9836

Our on-line shop sells products to companies and private citizens of the legal age. The product prices are inclusive of VAT. We reserve the right to change our pricing and the chargeable delivery costs.


When ordering a product from our on-line shop, place it in the shopping cart and pay for the cart contents using the Klarna Checkout payment service. All customer data will be processed confidentially. The contact information requested in conjunction with your order will be exclusively used for delivering your order, or for clarifying any uncertainties encountered, unless specifically stated otherwise. When using the on-line shop service, you are supposed to be acquainted with and committed to our currently valid terms of delivery.

Payment and payment methods

We use the Klarna Checkout on-line payment service, with the payment options being the use of invoices, hire purchase, debit and credit card payments, as well as on-line banking services.

By providing information during the checkout process, you accept the conditions stated by Klarna AB (Klarna AB, Sveavaqen 46, 111 34 Stockholm, Sweden). To accept the general conditions of, press the “Purchase” button.

Confirming orders and payments

Once we have received your order, we will immediately confirm it by e-mail, providing the detailed information of your order. Always check the content of the order confirmation note. If you have any questions, please contact our customer service immediately. Keep the order confirmation note safe for potential contacts with our customer service. When contacting our customer service, please keep your potential customer number and order number available at all times. Always check that the delivery package content complies with the products stated in the order confirmation note.

Our customer service contact information:

JN QualityExpert Oy

+358 45 7870 9836


Delivery methods and delivery costs

Packaging and postage are included in the delivery costs. We will provide you with an estimate of you shopping cart content, including the chargeable delivery costs, based on the primary delivery method of your choice. You will see the exact delivery cost sum after having selected the preferable payment and delivery methods for your delivery. The delivery methods in use depend on the content and total weight of you shopping cart. In the checkout phase, you can select the most suitable delivery method option from among those currently in use, including an accurate account of the delivery costs.


Delivery time

Depending on the order and delivery method, our commonest delivery times to Finland are 2 to 7 days. Delivery times to other countries are determined as per the distance of delivery. For a delivery time estimate, please contact our customer service We will provide you with an exceptional delivery time, in cases where your shopping cart contains products that have been sold out from our stock, informing you of any potential delay immediately after receiving your order.

We shall not be responsible for any delay caused by Force Majeure situations, or for any disadvantage caused by the indirect

consequences thereof. Please check our on-line shop website for the exceptional delivery times as necessary.

Product return conditions

If you have received a product, you are required to keep it essentially unchanged and undiminished in value until the moment you decide to take it over.

However, should you decide to cancel the agreement, after having taken the product into use, you shall be responsible for the decreased value of the product in question. The goods in question shall not be considered as having been taken into use, provided that you have handled the goods only in a way which is necessary to verify the nature, type, properties and functionality of the product in question.

Should you want to cancel the distance selling agreement, you are required to immediately return the product you have received, up to a maximum period of fourteen (14) days from having submitted your cancelling note. You shall be responsible for any direct expenses arising from the returning of the goods.

We shall immediately refund any payments received from you, or up to a maximum period of fourteen days, after having received your cancellation note, apart from any extra costs possibly incurred from a delivery method other than the offered most affordable one that you have chosen. However, we shall have the right to withdraw from refund payments until we have received the goods back from you, or until we obtain evidence that you have returned the goods to us.

We shall refund the payments received from you, which you have made for the original transaction, unless you have specifically agreed upon a different arrangement. The refund of payments must not cause any extra costs to you.

Agreement cancellation right

You shall have the right to cancel this agreement within fourteen (14) days without stating the reason for it. The agreement cancellation right period shall expire after fourteen (14) days from the date of receiving the final goods shipment, or from the moment of receiving the order, in cases where downloadable products are concerned.

In order to use the agreement cancellation right, you shall announce your agreement cancellation decision to us in an unambiguous manner (by letter or e-mail, for example). You can also use our printable electronic return form, the use of which is not mandatory, however.

In order to comply with the agreement cancellation time limit to a satisfactory degree, it is enough that you send us a note of using your cancellation right before the cancellation period expires.

Cancellation effects

In cases where you cancel this agreement, we shall immediately refund you with any payments you have made, including the delivery costs (apart from any additional costs incurred from a delivery method of your choice which does not comply with the most affordable standard delivery method offered by us), or in any event after a maximum period of fourteen (14) days from receiving your cancellation note. We shall make the refund using the same payment method you have used in the original transaction, unless you have specifically agreed upon another method, in any event in a manner that causes no expenses payable by you.

You are required to return the goods without delay, and after a period of fourteen (14) days from the cancellation note submission date, at the latest. Compliance with the time limit is verified if you return the goods before the said time limit expires.

You shall be responsible for the decreased value of the goods in cases where it is due to factors other than the required handling of the goods in order to verify their fitness for the intended purpose in terms of their nature, type, properties and suitability.

Unclaimed packages

Unclaiming does not mean the same as returning or cancellation. We shall charge the delivery costs for any unclaimed packages, pertaining to which no cancellation note has been received.

Problem situations

In cases where a product is lost or damaged during transportation, or if it does not otherwise comply with your order, you are required to announce the failure in writing within a maximum period of fourteen (14) days, to the address stated in the section titled Agreement cancellation right, or by calling the phone number stated in our contact information. In cases where the package has been clearly damaged during transportation, you are required to make a complaint immediately to the transportation company whose delivery method you have chosen.

Gift cards used in the shopping cart